Connection problems are characterized by an inability to access and browse the Internet, send and receive email, or access other online applications. Here are some basic things to check:
- Verify that all equipment is powered on.
- Verify that all cables are correctly connected.
- Check the status of the lights on the DSL modem to make sure everything is working properly.
- If you use email primarily, try going to a web site to see if your issue is isolated to your email only.
Basic Troubleshooting
If everything appears to check out at this point, try the following steps; after each step, attempt to go online to see if it works.
- Restart your computer.
- Power-cycle your DSL modem and any third-party routers you may have.
- Remove any third-party routers and connect a computer directly to the DSL modem.
- Remove any splitters and connect the DSL modem's phone cable directly to a wall jack.
No modem sync or link light
- Verify that the DSL modem is connected to the wall jack.
- Verify that the cable has no visible damage. Replace any cable that appears to be damaged.
- Verify dial tone in the wall jack the DSL is being plugged into.
- If you have a second phone line coming into your location, verify that the DSL modem is plugged into the line that handles the phone number you ordered the DSL for.
- Power-cycle the DSL modem.
Noise on Phone Line
- Verify that the noise is audible through more than one phone. Noise on a phone is typically a result of the phone itself and not DSL service.
- To determine if DSL is generating the noise, turn off the DSL modem and disconnect it from the phone jack. If noise is still audible, the interference is being generated by another source. We advise checking your phones and wiring within your premise.
Send us an E-mail at help@i2k.com
or
Call us!
(888) 234-4254 or (616) 532-8425
